Fraud & eCrime – SCAMS

Image: Be Alert, Scams and Frauds>> Download: BE ALERT – Scams & Fraud brochure (.pdf 1.4MB)

Who Are Scammers?

Scammers are generally overseas and often claim to be from legitimate sources, including:

  • Australian Tax Office
  • Supermarket chains
  • PayPal®
  • Netflix
  • Australia Post
  • MicrosoftTM
  • Telstra

Regular Scams:

  • Threats (for example: to arrest, to seize property, to injure person)
  • Extortion
  • Unexpected winnings
  • Unexpected inheritance
  • Wanting access to your computer, phone, personal information or bank details
  • Clicking on computer pop-ups
  • Buying goods when you can’t view the product in person
  • Online relationships or romance where they need money
  • Fake charities where you are asked to donate money

Report the matter to:


    • If you have a question about a phone call or email from your bank or financial institution, ring or attend your local branch to report the matter and ensure your accounts are secure.

    • If you have been given money by, or have given an amount of money to, a scammer, report it immediately to Tasmania Police. Call the Fraud and eCrime Investigation Services on 131 444.

    • If you have information on a scam and wish to report it anonymously, call Crime Stoppers on 1800 333 000.

    • If you have been the victim of cybercrime, for example if your computer has been hacked or you have given access to your phone or computer to a scammer, report it to ACORN on their website at


  • Before you send money to anyone, discuss it with a family member, good friend, trusted colleague or carer.
  • If you don’t have anyone to ask advice about a potential scam, call the Tasmania Police Fraud and eCrime Investigation Services on 131 444.
  • Record any phone numbers used by a scammer and include these when you report the scam.
  • Report the scam as per the details on the other side of this brochure.


  • Unexpected phone calls, letters or emails saying you owe money and threatening consequences unless you pay are scams.
  • Unexpected emails or letters stating you have won a prize or inheritance and need to pay tax first are scams.
  • An online buy/sell/swap site where you can’t arrange to view the item in person could be a scam.
  • Pop-ups on a website and advertising online saying you have won a prize could be a scam.
  • Never click on an email link as it could be a scam and may lock your computer.
  • Remember scammers are generally overseas and they can’t hurt you.
  • Someone you don’t know befriending you online and then asking for money, is a scam.


  • If someone phones you and asks for money, ask for their name and contact details and take notes of what they say before you hang up. If you need to call the person back, check their number in the WhitePages and do not contact them on a number they gave.
  • Do not click on pop-ups on websites or ‘like’ or enter competitions from advertising online.
  • Be wary if buying or selling online. Never send an item before payment is received. Always use secure payment facilities such as PayPal®. Never deposit money directly into the bank account of anyone you don’t know.
  • Never allow remote access to your computer. If you think your computer has been hacked, turn it off and pull out the plugs and seek advice from a local computer repairer.
  • Change passwords regularly.
  • Don’t give your personal, bank or credit card details to anyone you don’t know.


  • If you are tricked and send money to someone, or money goes missing from your bank account, tell the bank as soon as you can, report the matter to police and immediately change all your passwords.
  • Never send any more money, even if you are being threatened. Scammers are generally overseas and they can’t hurt you.
  • If you find or allow money into your bank account that isn’t yours, you must not pass it on or transfer it to someone else as this is an offence. Instead, notify police immediately.
  • Money can also be digital currency, including gift cards, iTunes® cards, and prepaid credit cards, for example Load&Go and AlipayTM.