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Home | Information and communications technology (ICT) | Tasmanian Government ICT Strategy | Key performance indicators

Key performance indicators

1. Improved productivity in the public sector through investment in ICT

  1. by 2017 there will be common commodity business processes established across government that are using common supporting technologies, to reduce duplication and to increase efficiency and effectiveness.

2. Improved and transformed service delivery, that is more client centric and more integrated across government, through ICT

  1. by 2015 there will be a fully integrated customer interface to government (across all service delivery channels) for general transactional services;
  2. by 2017 there will be an integrated secure view of patient health information to patients and health providers in Tasmania;
  3. by 2015 any student or teacher will be connected in a safe and secure way to any school, student, teacher or learning resource in Tasmania;
  4. by 2017 there will be an integrated dispatch and communications network for Tasmanian emergency services (to include Police, Fire, Ambulance, SES etc); and
  5. by 2017 there will be an integrated secure view of defendants and offenders in the criminal justice system (to include Courts, Police, Youth Justice and the Prison).

3. Better access to information for the community, business and public sector employees

  1. by 2015 all government data which is of general public interest will be catalogued and routinely disclosed, subject to appropriate privacy and security issues;
  2. by 2017 years the broader Tasmanian community will have access to appropriate spatially aware information to support business development, service delivery and policy development; and
  3. by 2015 all government staff will have access to all the information and services that they require in order to perform their role, regardless of their physical location and organisational context within government.

4. Strong leadership, focused investment decisions and effective management of ICT across the public sector

  1. by 2014 all investment in ICT will be prioritised according to the needs of government as a whole, managed on an ongoing basis as a strategic asset for government, and aligned to the government’s overall agreed ICT architecture; and
  2. by 2015 agencies will have aligned and built the skills and capability of their internal ICT functions to focus on; addressing their agency’s specific business needs, the utilisation of common ICT services, and planning for the future.

5. A common approach to the provision of commodity ICT resources

  1. by 2017 all common commodity ICT services will be consolidated and provided as a service to agencies.

«Principles Major actions»


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