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The power to choose
Electricity reform and you

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Welcome

As part of the May 2012 'Energy for the Future' reforms, full retail competition for retail electricity supply is being introduced in Tasmania.

From 1 January 2014 to 1 July 2014, Aurora Energy will continue to be the retailer for those small customers who were non-contestable prior to 1 January 2014 (all residential customers and small business customers) on mainland Tasmania, offering regulated prices as approved by the Regulator in the form of a regulated standing offer contract.

From 1 January 2014, Aurora Energy is also the only authorised retailer legally able to offer market retail contracts to this group of customers. However, from 1 July 2014, other retailers will be able to sell to all residential and business customers. This is referred to as ‘full retail contestability’ and may affect your power supply decisions in the long term.

When full retail competition effectively commences on 1 July 2014, all customers on mainland Tasmania will have the option of entering into a market retail contract with Aurora or a new entrant retailer. As is often the case in other jurisdictions where full retail competition is in place, regulated or standing offer prices will be available for those small customers (who were non-contestable prior to 1 January 2014) choosing not to enter into a market retail contract with one of these retailers.

Currently, business customers consuming at least 50 megawatt hours of electricity per annum can choose their electricity retailer.

Tasmanian electricity customers have been a part of the National Energy Customer Framework (NECF) since 1 July 2012. The purpose of the NECF is to streamline energy retail regulation in Australia and make an efficient national retail energy market which maintains best practice consumer protection. The NECF seeks to achieve a national regulatory regime for retailers and distributors selling and supplying energy to customers and provide an interface between the community and a competitive retail market.

For the purpose of implementing the NECF in Tasmania, there are three types of customers and which type of customer you are affects your level of protection and the options available to you:
  • Non-contestable customers are all residential customers and business customers who consume less than 50 megawatt hours of electricity per annum.

    Further information about your entitlements and protections can be found on the non-contestable customers' information page.


  • Contestable customers:
    • Small contestable customers are business customers who consume at least 50 megawatt hours, but less than 150 megawatt hours, of electricity per annum.
      Further information about your entitlements and protections can be found on the small contestable customers' information page.

    • Large contestable customers are business customers who consume at least 150 megawatt hours of electricity per annum.
      Further information about your entitlements and protections can be found on the large contestable customers' information page.

Classification of customers

Your retailer is responsible for classifying you as a residential or business customer when you make a request to the retailer for the sale of electricity to your premises.

If you are a business customer, your distributor is responsible for classifying you as a large contestable customer or small contestable customer.

Question of the month


When can households choose their retailer?

From 1 July 2014.

See other questions that are being asked

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Office of the Tasmanian Energy Regulator