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Department of Treasury and Finance
Tasmanian Gambling Exclusion Scheme

Tasmanian Gambling Exclusion Scheme – excluding problem gamblers

The Tasmanian Gambling Exclusion Scheme (TGES) is based in the Gaming Control Act 1993. The Scheme provides a means for patrons to exclude themselves from gambling. People can be excluded from gambling in a number of different ways:

formatting imageSelf-Exclusion
This is where a person experiencing gambling problems excludes themselves from gambling. This is organised through a counsellor who, in addition to assisting with the self-exclusion process, is able to help the person with their gambling problem. These counsellors are listed under support services.
formatting imageVenue Operator Exclusion
This is where the licensee of a venue or their staff excludes a person where they believe that the person’s behaviour is affecting their own welfare or the welfare of others. The venue operator has significant power to exclude a person where they consider that it is appropriate and where the reason is gambling related.
formatting imageThird Party Exclusion
This is where a person with a close personal interest in the welfare of another person, applies to the Tasmanian Gaming Commission for that person to be excluded from gambling (including internet-based gambling).

Third Party Exclusion Fact Sheet and application form - Online Gambling
Third Party Exclusion Fact Sheet and application form - Venue Gambling
formatting imageSelf-Exclusion from Internet-Based Gambling
This is where a person experiencing gambling problems through an internet-based gambling site, excludes themselves online. This can be undertaken by following the prompts available on the site or by speaking with helpline staff. Links to problem gambling organisations will also be accessible online. This type of exclusion is for a minimum period of 6 months.

The Online Exclusion Database

Administration of the TGES is centralised at the Department of Treasury and Finance, Liquor and Gaming Branch.

Access to exclusion information for venue operators and the Gamblers Help Program is through the online exclusion database. The purpose of the database is to enhance the effectiveness of the TGES for the benefit of individuals with problem gambling behaviours and for those people who are responsible for managing exclusions within the Scheme.

If you require access to the database, but do not have user details, contact your manager to discuss access.

If you have a user name and password please click here to access the online database.

What the database does:

The database has been operating since October 2008. It allows venue operators, Gamblers Help Program counsellors and the Liquor and Gaming Branch to access information about people who have excluded themselves from gambling.

The benefits of the database are:
  • An enhanced ability to assist problem gamblers.
  • Access to exclusion information on the spot both on screen and via reports.
  • Exclusion orders recorded by counsellors and venue operators in real time, significantly reducing time delays.
  • Improved flow of information between parties to the Scheme.
  • Reduction of paperwork sent to multiple parties.
  • One point of contact to assist with enquiries.

Changes to the database:

Changes to the database came into effect on 18 August 2010 to support new legislative requirements for the management of excluded gamblers.

Information on the changes is provided in the linked Tasmania Gambling Exclusion Fact sheet.

Where can I get further information?

A list of ‘frequently asked questions’ is available by clicking here.

If you require further information you can contact us by email at or by phone on 62332475.