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Department of Primary Industries, Parks, Water and Environment

Home > About DPIPWE > Personal Information Protection Policy

DPIPWE Personal Information Protection Policy

Information Collected
Use and Disclosure of Personal Information
Security of Personal Information
Access to and Correction of Information Collected

The Personal Information Protection Act 2004 (PIP Act) applies to all personal information collected, used or stored by the Department of Primary Industries, Parks, Water and Environment (DPIPWE) and its statutory bodies, and is designed to provide principles of security and integrity for the information.

Personal information is information, recorded in any format, where an individual’s identity is apparent or is reasonably ascertainable. This applies if the individual is living, or has been deceased for less than 25 years. Generally, personal information includes details such as name, address, telephone numbers and date of birth.

Information Collected

The primary objective of the Department of Primary Industries, Parks, Water and Environment is to manage Tasmania’s natural resources; our land, water, air, plants and animals in a sustainable way.

To assist us in achieving this objective we sometimes need to collect personal information from our clients. This information may be collected as required by the Acts of Parliament for which the Department is responsible to the Minister(s) in accordance with an Order made pursuant to the Administrative Arrangement Act 1990.

The type of personal information we collect includes names, addresses and telephone numbers, together with any specific information about a person that may be required to enable us to provide a service or administer legislation.

We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date. Where practicable, we will check on the accuracy of your personal information before we use it.

Under the Personal Information Protection Act 2004, DPIPWE is the custodian of that information and the collection, use and disclosure of information which is to be used by DPIPWE is governed by the Act.

Sensitive Information

Some of the information we collect may be classified as sensitive. Sensitive information may include, but is not limited to, things like health information, criminal record, racial origin and sexual preferences. Generally, we will only collect sensitive information with your consent if it is necessary, or if the collection of that information is required or permitted by law.


If you are making a general inquiry, it may not be necessary to identify yourself. However, if you want to obtain a service, identification may be necessary.

Unique Identifiers

We do not assign unique identifiers to people unless it is necessary for us to carry out our functions efficiently or is required by law. We do not adopt as our unique identifiers the unique identifiers from another organisation. However, we may collect the unique identifiers assigned to you by another organisation, but we will not disclose these without lawful authority.Go to top of page

Use and Disclosure of Personal Information

Our staff is only provided with or has access to the information that is necessary for them to carry out their functions within DPIPWE. All staff is bound by confidentiality requirements.

Personal information will be used only for the purposes described in the Information Collected section above. Your personal information will only be disclosed with your consent, or if it is required by or authorised by law.

There may be a need or requirement to disclose some or all information we collect to contractors and agents of DPIPWE, law enforcement agencies, courts, or other public sector bodies.

The Personal Information Protection Act permits the disclosure of 'basic personal information' (that is, name, address, date of birth and gender) to other public sector bodies where necessary for the efficient storage and use of information.

Some personal information we have collected may be used in research, statistical analysis, state or national reporting, awareness programs, public statements or training, but not in a way which would identify the person to whom it relates or compromise the protection of personal information.

Personal information in written submissions on policy matters or matters of public consultation may be disclosed in reports that are made public, unless the submission was submitted and/or accepted on a confidential basis.

Security of Personal Information

We use a number of procedural, physical, and technical safeguards, including access controls, secure methods of communication and back-up and recovery systems to protect information from misuse and loss, unauthorised access, modification and disclosure.

Generally, there is an intention that information is destroyed or permanently de-identified when it is no longer required, but this can only be done in accordance with processes approved by the State Archivist under the Archives Act 1983.

Access to and Correction of Information Collected

The Personal Information Protection Act 2004 provides that you can access your personal information held by DPIPWE.

If you consider the personal information to be incorrect, incomplete, out of date or misleading, you can request that the information be amended.

Requests to access or correct your personal information held by DPIPWE will be processed in accordance with the provisions of the Right to Information Act 2009. Depending upon the nature of the request, a fee may be charged for this service.

To access or amend personal information held by DPIPWE contact the Department on 1300 368 550 (toll free in Australia), or alternatively, write to the Secretary of the Department at:

Department of Primary Industries, Parks, Water and Environment
GPO Box 44
Hobart Tasmania 7001

If you are not satisfied with the handling or outcome of your request for access to or correction of your personal information, you can lodge a complaint with the Ombudsman. The Ombudsman's Office can be contacted on 1300 766 725, and by email at:

Note: this Policy also applies to the following Statutory Office holders: the Valuer General, Surveyor General and the Registrar of Titles.
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