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Stay in touch

Murph Emond is a former truck driver. He also has a hearing impairment and uses the National Relay Service when making phone calls. See more of Murph's story.

It's so easy to connect.

  • 24 hours a day.
  • Anywhere in Australia.
  • All calls are confidential.

Your privacy We are committed to protecting the privacy of the content of all calls and the identity of callers.

Making a call

Pic of captioned relay user speaking into a phone and reading the responses on a laptop.

Captioned relay

I can't hear but can speak

pic SMS relay user making a call

SMS relay

I want to make a relay call on my mobile phone

pic of video relay caller signing to the relay officer through Skype.

Video relay

I prefer to make calls using Auslan

pic of internet relay call on laptop

Internet relay

I want to make a relay call on my computer

pic of Speak and Read user

Speak and Read

I can't hear but can speak

image of older man using TTY

Type and Read

I can't hear and don't use my voice

pic of Type and Listen user

Type and Listen

I can't speak but can hear

pic of Speak and Listen user

Speak and Listen

I'm hard to understand on the phone

image of calling someone who uses the NRS

Calling an NRS user

I want to call someone with a hearing or speech impairment

pic of e-learning screenshots

New e-learning module for health professionals

The NRS has launched a special e-learning module, ‘Understanding the NRS’, for health and aged care professionals. If you need to know more, or want to refresh your knowledge about relay calls and how they work, this is for you.

The module includes true stories of NRS users, video animations showing how the different relay call options work and interactive video activities with 'virtual clients'. See more.

Quiet Signs of Love - see the movie

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