Consumer Affairs and Fair Trading provides information and advice to consumers and traders on:
You can contact us in the following ways:
Consumer Affairs and Fair Trading will only become involved in helping to resolve a dispute after you have attempted to resolve the matter yourself. You must go back to the trader/supplier and discuss the problem before contacting us.
Sample letters for you to use to contact the trader are available here:
It is important that you keep copies of all documentation relating to the problem (such as quotes, receipts and correspondence) in case they are required at a later date.