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How will I be affected?

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From 1 January 2014, you will not notice any differences in the delivery of electricity to your home or business as you will continue to be supplied by your new retailer under a standard retail contract at prices that are set by the Tasmanian Economic Regulator. This is the same as the current arrangements you have with Aurora. The only thing that will change for you as a customer is that it will be your new retailer – and not Aurora – that bills you for the electricity you use.

Your electricity supply will NOT be cut off and you DO NOT have to arrange for a connection with your new retailer – your account will be transferred to your new retailer automatically.

Could I be refused supply of electricity?

No. There are national laws in place to ensure there is always a retailer that is obliged to offer you electricity supply under a standard retail contract. The Tasmanian Government is putting in place additional provisions that ensure that an offer is always available with at least one retailer at the prices that have been approved by the Tasmanian Economic Regulator.

What prices can retailers charge me?

The Government will ensure that all small customers have the right to be supplied electricity on a standard retail contract at prices that are approved independently by the Tasmanian Economic Regulator. This means that if you do not like the prices or conditions offered by a retailer under their market offers, you always have an option where the prices are set according to what the Regulator considers to be fair and reasonable in the context of what it costs the retailer to supply you with electricity.

Will I be locked into a contract with the retailer I am assigned to?

You will have a three-month period to become familiar with your new retailer. You can transfer onto new offers from other purchasing retailers from 1 April 2014. the number of customer transfers will be limited in the first year due to technical constraints. All limits will be removed from 1 January 2015.

What about my electricity concession?

All existing electricity concessions will be retained and will be available to eligible customers regardless of their retailer or the type of contract you have with that retailer. Information on your concessions will be transferred directly from Aurora to your new retailer. This means that you will not need to re-apply to your new retailer to receive your concession, it will continue automatically.

More information on concessions can be found in the Electricity Concession Fact Sheet.