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4th Jan 2013

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SES Client Satisfaction Survey Summary of Results

Earlier this year, the Tasmania State Emergency Service carried out a Client Satisfaction Survey in order to ascertain the level of satisfaction with training among volunteers and to gain a better understanding of issues and possible improvements in the area of Vocational Education and Training conducted by the organisation.

In total, 150 volunteers responded to the survey, which consisted of 11 questions relating to training. Volunteers were asked to indicate their level of satisfaction and/or provide feedback on what areas they thought worked well and what areas they thought were in need of improvement.

Below is a summary of the results: 

Question 1 : Question 2 : Question 3 : Question 4 : Question 5 : Question 6 : Question 7 : Question 8 : Question 9 : Question 10 : Question 11 : Conclusion

Download summary as PDF

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Conclusion

Overall, respondents indicated a high level of satisfaction with the trainers and training provided by the SES. While all of the feedback we received cannot be detailed here, the issues raised and suggestions made by volunteers within the survey are being taken into consideration in forward planning.

We would like to thank everyone who participated in this survey. Your participation is highly valued by the Tasmania State Emergency Service. 

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