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The next steps for Tasmanian Government data centres and managed services

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The Tasmanian Government ICT Strategy has five objectives covering improved productivity, improved service delivery, better access to information, leadership and investment, and a common approach to commodity ICT services. One of the major actions to support the ICT Strategy is to implement a common approach to data centre/storage.

The ICT Policy Board is responsible for the oversight of the ICT Strategy. As part of this role, the ICT Policy Board has examined the issue of data centres and managed services and determined that the priorities of this work are:

  1. Availability and reliability of critical ICT services support the business requirements of government at comparable Australian industry prices.
  2. Support Government requirements during disasters and other major incidents - during such incidents Government business priorities, public expectations, and resourcing options change (eg national facilities can be made available, demand critical police, emergency management and/or medical services may increase, demand on information services may increase).
  3. A common approach to the provision of quality and efficient data centre and managed services to government agencies.
  4. Availability of quality, competitive, innovative data centre and related services made available to the government and private sectors in Tasmania.

Work is now progressing on:

  • immediate activities to stabilise existing facilities and services
  • short term activities to meet immediate data centre and manage services needs and facilitate future transition
  • business case development to determine medium term data centre and managed services requirements

Medium term activities

The Department of Premier and Cabinet's Office of eGovernment will initiate the development of a business case which will identify and assess sourcing options for the solution for the medium term (2015 and beyond).

The business case will:

  • provide clarity of the type and range of managed services that the Government will procure, including cloud solutions
  • identify the costs, benefits and risks of the options for sourcing such services
  • identify required supporting policies, including the level, if any, of mandating the service
  • set-out transition strategies

The business case will be developed in consultation with agencies and will be based on an investigation into the capability of the ICT industry. A consultant will be engaged to assist in this process.

Short term activities

In the interim period (now to 2015) the government provider of whole-of-government ICT services, TMD, will establish, or enhance existing, panel contracts for:

  • Infrastructure Hosting Services - Physical equipment and hosting facilities will be procured through enhancing and expanding the services already available by appointing one or more additional suppliers to the NTII panel
  • Infrastructure as a Service (IaaS) - Higher layer managed services will be procured through a separate panel

These interim services will:

  • complement services already available through existing whole of government arrangements
  • provide an opportunity for the Government to further aggregate demand
  • enable Government to use the experience to better inform the development of the model adopted for the medium to long term model

Immediate activities

In March 2012 TMD engaged consultants to advise on actions to stabilise the existing inhouse primary data centre.

Subsequent work to address the areas of urgent concern has commenced and is due for completion by the end of 2012.

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