The Voice Services Project was established to determine the future telephony and related ICT services needs for the Tasmanian Government in order to negotiate a new agreement with preferred suppliers.

The Project began in 2010 and involved the development of the Voice Services Strategy, followed by a procurement stage. Across the series of procurements to deliver the strategy, TMD, on the behalf of the Tasmanian Government, has leveraged opportunities relating to:

• multiple supplier arrangements
• integration of on-net benefits across a range of telephony and value-add platforms
• increased service automation and self-service capability
• a whole-of-government approach to service direction and development.

The Voice Services Project is now nearing completion and its project outputs are being handed over to the Modern Comms Program to implement.