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DIER Personal Information Protection Policy

Information Collected

The Department of Infrastructure, Energy and Resources (DIER) brings together those arms of government which provide infrastructure for the social and economic development of Tasmania.

The Department's charter is to support the existing commercial and social structure and to facilitate new development that will enable Tasmania to prosper. In pursuing this purpose, the Department aims to ensure the effective integration of the key infrastructure serving the community.

This comprises the physical transport and energy assets (such as roads, bridges, ports and powerlines), the information systems capturing, maintaining and providing data (for example, in transport, mining and forestry) and the policy environment and regulatory systems in which business is conducted. The delivery areas within DIER comprise infrastructure (including forestry) policy, land transport safety, roads and public transport, workplace standards, minerals resources and racing services.

Some of those delivery areas have functions and activities that collect personal information as required under the Acts and Regulations that DIER administers.

Under the Personal Information Protection Act 2004, DIER is the custodian of that information and the collection, use and disclosure of information, which is to be used by DIER is governed by that Act or under the legislation for which it is used.

The type of personal information we collect includes names, addresses and telephone numbers, together with any specific information about a person that may be required for the purpose of discharging our functions.

We endeavour to ensure that the personal information we hold is accurate, complete and up to date. Where practicable, we will check on the accuracy of your personal information before we use it.

Sensitive Information

Sensitive Information includes things like health information, criminal record, racial origin and sexual preferences. Generally, we will only collect sensitive information with your consent if it is necessary, or if the collection of that information is required or permitted by law.


If you are making a general enquiry, it may not be necessary to identify yourself. However, if you want to use some of our services, identification may be necessary.

Unique Identifiers

We do not assign unique identifiers to people unless it is necessary for us to carry out our functions efficiently or is required by law. We do not adopt as our unique identifiers the unique identifiers from another organisation. However, we may collect the unique identifiers assigned to you by another organisation, but we will not disclose these without lawful authority.

Access to and Correction of Information Collected
The Personal Information Protection Act 2004 provides that you can access your personal information that is held by DIER. If you consider the personal information to be incorrect, incomplete, out of date or misleading, you can request that the information be amended.

Requests to access or correct your personal information held by DIER will be processed in accordance with the provisions of the Freedom of Information Act 1991. For further information see or contact the Executive Officer FOI and Privacy, telephone (03) 6233 3142, 10 Murray Street, Hobart, for further information. Depending upon the nature of the request a fee may be charged for this service.

If you are not satisfied the handling or outcome of your request for access to or correction of your personal information, you can lodge a complaint with the Ombudsman. The Ombudsman's Office can be contacted on (03) 6233 6217, or 1800 001 170 (cost of local call outside Hobart area), and by email at

Use and Disclosure of Personal Information
Our staff are only provided with or have access to the information that is necessary for them to carry out their functions within DIER. All staff are bound by confidentiality requirements.

Personal information will be used only for the purpose described in the Information Collected section above. Otherwise, your personal information will only be disclosed with your consent, or if it is required by or authorised by law.

For example, there may be a need or requirement to disclose some or all information we collect to contractors and agents of DIER, law enforcement agencies, courts, other public sector bodies, or other authorised organisations under our Acts and Regulations made by or under that Act.

The Personal Information Protection Act permits the disclosure of “basic personal information" (that is, name, address, date of birth and gender) to other public sector bodies where necessary for the efficient storage and use of information.

Some personal information we have collected may be used in research, statistical analysis, reporting, awareness programs, public statements or training, but not in a way, which would identify the person to whom it relates.

Personal information in written submissions on policy matters or matters of public consultation may be disclosed in reports that are made public, unless the submission was submitted and/or accepted on a confidential basis.

Security of Personal Information

We use a number of procedural, physical, and technical safeguards, including access controls, secure methods of communication and back-up and recovery systems to protect information from misuse and loss, unauthorised access, modification and disclosure.

Generally, there is an intention that information is destroyed or permanently de-identified when it is no longer required, but this can only be done in accordance with processes approved by the State Archivist under the Archives Act 1983.