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Metro Tasmania

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Metro Tasmania Pty Ltd is a state owned company established in February 1998. The company trades as Metro and operates bus services in Hobart, Launceston and Burnie. Metro is the largest passenger transport company in Tasmania.

Right to Information Requests

(Information disclosure under the Right to Information Act 2009)
What is the Right to Information?
The Right to Information Act 2009 commenced on 1 July 2010 replacing the Freedom of Information Act and allows for greater access to information held by government bodies by:
  • authorising and encouraging greater routine disclosure of information without the need for requests or applications;
  • authorising and encouraging greater active disclosure of information in response to informal requests without the need for applications;
  • giving members of the public an enforceable right to information; and
  • providing access to information is restricted in only limited circumstances which are defined in the Act.
How do I get access to information?
Metro Tasmania Pty Ltd (Metro) is required by the Right to Information Act 2009 to make information available to the public through proactive disclosure. This means we are to routinely make information available which will assist the public in understanding what it is we do and how we do it. This may be done via this website and through publications.
If you cannot find the information via one of the means below contact Metro and we may be able to assist you in finding it or we may give it to you. If it is not freely available we will assist you to make an application for an assessed disclosure.
You may find information from Metro Tasmania Pty Ltd in one of the following ways:
  • Through our internet site;
  • Look at our yearly reports;
  • Call Metro on 6233 4243;
  • Email Metro at:
Applications for assessed disclosure
Applications should be addressed to:
Right to Information Officer,
Metro Tasmania Pty Ltd
GPO Box 61, Moonah TAS 7009
Or by email:
Click here to print a copy of the RTI Assessed Application form.
If you are not using the form, please note that your applications must be made in writing and include the information which is requested in the form - this is a requirement of Regulation 4 of the Right to Information Regulations 2010.
Applications are to be accompanied by the application fee, which is $34.00 as at 1 July 2010 (fee set at 25 fee units). This fee will be indexed annually.
Please make cheques payable to "Metro Tasmania Pty Ltd".
Ensure you have looked for the information before you make a formal application. If the information is otherwise available your application may be refused without the return of your application fee.
You may apply to have the fee waived if:
  • you are in financial hardship (e.g. you are on income support payments, evidence may be required);
  • you are a Member of Parliament and the application is in connection with your official duty; or
  • you are able to gives us information which shows that the information sought is intended to be used for a purpose that is of general public interest or benefit.
What will we do once we have your application?
We will check your application to make sure we have the information we need and that you have paid the application fee (or we will waive the fee).
We may transfer your application to another public authority if we do not believe we are best placed to provide you with the information.
Before your application is accepted, we may need to contact you to ask you about your application to help us to understand your request.
Once we have done these steps an officer will assess your application against the Right to Information Act 2009 and let you know the outcome of that process in writing.
You will be notified of the decision on your application for assessed disclosure as soon as practicable, but in no more than 20 working days of the application being accepted. If your request is complex or for a large amount of information we may ask you to give us more time.
If there is a need to consult with a third party about their business affairs or about their personal information, more time is automatically given and we will let you know the outcome as soon as practicable, but no later than 40 working days from the application being accepted - we will let you know if this is happening.
If the application or part of the application is refused, then the reasons for the refusal to provide the information must be provided as part of the decision together with details on the right to seek a review of the decision.
If the officer assessing your request does not get back to you in the timeframe allowed then we are taken to have refused your application and you are able to make an application for review by the Ombudsman if your choose.
Further information on reviews by the Ombudsman can be found on the Office of the Ombudsman's website; Ombudsman Tasmania or call the office on 1800 001 170.