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Common Usage

This project identified those words, themes, events and packages that consumers identify with and will use within an online environment.

Two reports were produced:

  • 'Building an Online Portal for Local Government: The User's Perspective' outlining the results of the market research.

  • 'Individual Council Websites - System Management for Business Managers and Best Practice Guidelines for IT Officers' a best practice guide for building council websites with the results of the market research included.
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